About NurtureNurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology.

Are you the one we’re looking for? Diverse Computing, Inc.

Who we are

Hi there 👋 We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations.

Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust.

Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us.

How we work

We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious.

Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.

Who we’re looking for

Ethena is looking for a Customer Success Engineer who sits at the intersection of technical implementation, product expertise, and AI-powered workflows. This isn’t a traditional CSM role — you’ll be the operational backbone of new customer onboarding and ongoing configuration, using AI tools to move faster and build smarter than a traditional implementation function. You’ll work closely with our Account Management team to ensure customers go live quickly, integrate deeply, and expand confidently.

What You’ll Do

• Own end-to-end technical implementation for mid-market and enterprise customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic

• Build and maintain AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)

• Partner with AMs to run discovery on technical requirements during the kick off and translate them into scoped implementation plans

• Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers

• Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed

• Maintain implementation playbooks and documentation — and actively improve them using AI tooling (AI Training Builder, internal Compass workflows, vibe-coding your own apps)

• Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets

What We’re Looking For

• 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company

• Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations

• Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just “familiar with AI,” but actually building workflows that save time and reduce manual work

• Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself

• Comfort operating in ambiguous environments and building process where none exists

• Strong written communication skills; you can explain technical concepts to non-technical compliance buyers

• Bonus: experience in compliance, HR tech, or legal tech

$113,000 - $140,000 a year

The salary range for this role is $113,000 - $140,000 OTE, with a base salary of $85,000 - $105,000.

At Ethena, we’re committed to fair and equitable compensation. We carefully evaluate each candidate’s skills and qualifications to provide our best possible offer upfront. Our no-negotiation policy ensures that our first offer is always our best offer, promoting pay equity throughout our organization.

Physical Demands

This is sedentary work that primarily involves sitting/standing in a home office environment.

Location

Ethena is a remote-first organization and is currently hiring candidates based in the United States.

We are not currently offering employer visa sponsorship for this role.

AI Usage in Interviews:

We’re big fans of AI and use it heavily in our day-to-day work. That said, to ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during interviews. If you have questions or need accommodations, we’re happy to chat — just let us know.

Benefits

The benefits offered for this position can be found here. We provide unlimited PTO.

How to Apply

Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our Chief People Officer, Melanie Naranjo. Curious to know what it’s like to interview with us? Read more here.

Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. As a Manager of the Technical Account Management (TAM) team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions.

Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.

This is a high-impact position within the growing Professional Services team.

What You’ll Do:

• Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication).
• Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management.
• Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days.
• Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals).
• Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs.
• Align with Customer Success leadership to drive positive customer outcomes.
• Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support.

Who We’re Looking For:

• 2+ years of experience directly managing TAMs or SEs.
• Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure).
• Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders.
• Excellent problem-solving and analytical skills.
• Exceptional communication and presentation abilities.
• Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$155,000 - $178,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position.

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

Heidi is building a customer success motion that feels less like a help desk and more like a clinical colleague who happens to be brilliant at software. The Customer Success Associate sits at the center of that. You are the first human a small or mid-size practice meets when they have a question, and the person who turns a confused first week into a clinician who cannot imagine documenting without Heidi again.

This role is built for people with a clinical background. You have worked in a clinic or a hospital, or close enough to one to know exactly what a Tuesday afternoon looks like when the waiting room is full and the notes from the morning are still unwritten. You understand the time pressure, the administrative weight and the mental load that general practitioners and hospital doctors carry.

You will also not inherit a finished playbook. You will help write one. We are designing a proactive, fast, high-quality service motion from the ground up, and we want people who treat that as the best part of the job, not the scary part.

What you’ll do

Our SMB customers are global and so is the work. There is no local-versus-global split here. You are part of a follow-the-sun team that covers every timezone, working alongside teammates in South Africa, the Philippines and Mexico.

Service our customers, wherever they are

• Answer questions for Heidi’s SMB customer base across countries and timezones, with no coverage gaps.

• Handle inbound questions over our shared email inbox, keeping responses fast, accurate and genuinely useful.

• Work with our support team and other teams across Heidi to chase down resolutions when a question needs more than one set of hands.

Train and delight

• Book and run one-to-one training sessions where you get ahead of problems instead of waiting for them, the kind of proactive touch that makes a customer feel looked after.

• Coach clinicians who are not yet getting the full value from Heidi, and answer questions when they hit a wall.

• Spot the moment a frustrated user becomes a confident one, and engineer more of those moments.

Support the wider team

• Provide advice and support to colleagues around the world, sharing what you learn so the whole team gets sharper.

• Take on repeatable admin and internal requests from CS and go-to-market teams, freeing senior CSMs to focus on higher-value work.

Help build the motion

• Stay open-minded as we develop the service motion together, bringing your ideas and testing different approaches with us so we keep what works.

• Aim, every day, to delight and surprise customers with service that is proactive, fast and high quality, and help us set a bar that customers do not expect.

What we’re looking for

This is a hard role and we are honest about that. It rewards people who move quickly, hold several things in their head at once and still make each customer feel like the only one. The strongest candidates will have:

• A medical or clinical background. You have worked in or close to a clinic or hospital and you understand the day-to-day reality of GPs and hospital doctors, their time constraints, their stressors and their administrative burden.

• Speed and composure. You operate fast, juggle multiple conversations and stay calm when several things land at once.

• A bias for action. You pick up the phone, you chase the answer and you solve the problem rather than logging it for someone else.

• A talent for delight. You find the proactive touch that turns a fine interaction into a memorable one.

• Tooling familiarity, ideally. Comfort with software like HubSpot and Intercom is a real advantage, though we will teach the specifics.

• An open, collaborative mind. You want to help shape how this team works, not just follow a script.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you should join Heidi 🚀

• Real product momentum. We’re not trying to generate interest, we’re channeling it.

• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day.

• Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.

• Your health, covered. 24⁄7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.

• Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.

• Fertility support. £7,000 one-off payment, eligibility applies.

• Learning & development. £700 per year for courses, books, memberships, conferences and more.

• Home office budget of £500 one-off to set up a workspace you actually want to work in.

• Recharge days after major milestones and busy periods so you can reset and come back strong.

• Work from anywhere for up to 4 weeks per year, wherever the world takes you.

• Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.

• Flexibility that works. A hybrid environment, with 3 days in the office.

Heidi’s commitment to Diversity, Equity and Inclusion

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and are proud to welcome all applicants as we’re committed to promoting a culture of opportunity for all.

We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Key Responsibilities:

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Qualifications:

• 4+ years of related experience
• Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
• Familiarity with configuration formats such as JSON and YAML.
• Proven experience in troubleshooting and problem-solving within a software environment.
• Ability to modify, maintain, and optimize scripts.
• Proficiency in working with REST APIs.

Bonus Points:

• Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).

• Basic knowledge of SQL and relational databases.

• Experience with feature flag management software.

• Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

• HMO with 1 free dependent upon hire

• Life Insurance

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company

• Work from Home (with onsite training at Makati or SM Clark)

• Dayshift but can change depending on client’s needs

• Php 74,000 - 78,500 all in

🎯 Technical Engineer (m/w/d) – Standort: Deutschland (remote)

Du willst mit moderner Technologie wirklich etwas bewegen? Gestalte mit uns die digitale Zukunft des öffentlichen Sektors.

Wer wir sind:

Element entwickelt eine sichere, interoperable Kommunikationsplattform für Behörden, Verteidigung und öffentliche Einrichtungen – unter anderem im Auftrag der Bundeswehr (BwMessenger), der UN, NATO, Gematik, Zendis und dem BMI. Unsere Plattform basiert auf dem Open-Source-Protokoll Matrix, das von unserem Team initiiert wurde.

Wir glauben an offene Standards, Datensouveränität und ein dezentrales Internet – frei von der Kontrolle großer Konzerne. Als wachsendes Unternehmen mit Fokus auf den deutschen öffentlichen Sektor suchen wir dich als technisch versierte Ansprechperson für unsere Kunden.

Deine Aufgaben:

• Technische Unterstützung für unsere Cloud- und On-Premise-Kunden
• Teilnahme an Kundencalls zur Analyse von Installations- und Betriebsproblemen
• Reproduktion technischer Fehler in Testumgebungen
• Enge Zusammenarbeit mit Produkt- und Entwicklerteams – du bist die Stimme unserer Kunden
• Weitergabe von Kundenfeedback zur Verbesserung unserer Produkte

Was du mitbringen solltest:

• Sehr gute Deutsch- und Englischkenntnisse
• Erfahrung mit Linux/OSS Support
• Verständnis von Webtechnologien & Client-Server-Architektur
• Hohe Lernbereitschaft und die Fähigkeit, dich schnell in neue technische Themen einzuarbeiten

Nice to have:

• Scripting-Kenntnisse (Python, JavaScript oder Rust)

• Kenntnisse in Kubernetes, Helm, Ansible und SQL

• Erfahrung mit Matrix

• Aktienoptionen & Jahresbonus

• Flexible Arbeitszeiten & familienfreundliches Umfeld

• Plumm – Plattform für psychische Gesundheit

• Zuschuss für die Heimarbeit (500 € – einmalig)

• Zuschuss für Coworking-Räume (240 € monatlich)

Gehalt bis zu 50.000 €

Klingt spannend?

Dann bewirb dich bei uns und hilf mit, eine sichere und offene Kommunikationswelt zu schaffen!

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. As a Manager of the Technical Account Management (TAM) team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions.

Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.

This is a high-impact position within the growing Professional Services team.

What You’ll Do:

• Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication).
• Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management.
• Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days.
• Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals).
• Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs.
• Align with Customer Success leadership to drive positive customer outcomes.
• Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support.

Who We’re Looking For:

• 2+ years of experience directly managing TAMs or SEs.
• Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure).
• Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders.
• Excellent problem-solving and analytical skills.
• Exceptional communication and presentation abilities.
• Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$155,000 - $178,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position.

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• Position: Technical Support Agent • Company: Fast-growing AI-driven SaaS company • Role Summary: You will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a seamless user experience.